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Shipping & Delivery
Track Your Order
Order Processing Times
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Orders are processed within 1–2 business days, excluding holidays.
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Orders placed after 12 PM Australian Eastern Standard Time on Fridays may be processed the following Monday morning.
Shipping Notifications
- Once your order is processed, you'll receive an automated shipping email titled “Your package is on the way 🚚💨” with your tracking information.
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Didn’t receive the email? Check your Spam or Promotions folder!
- Please note that your order may be shipped in multiple packages. If this occurs, you will receive separate tracking numbers for each shipment.
Shipping Details and Costs
Note: These transit times are estimates provided by our carrier partners. Shipping costs are non-refundable, and claims for late deliveries cannot be filed.
| Region | Transit Time | Cost |
|
Australia |
3-7 Business Days |
Free on orders > 35 AUD |
|
New Zealand |
5-10 Business Days |
Free on orders > 35 AUD |
|
Singapore |
5-10 Business Days |
10 AUD on all orders |
Shipping Holidays
Our shipping facility and carrier services are unavailable on the following holidays in Australia. Orders placed on or around these dates may take 1–3 additional business days to process.
| Holiday | Date |
|
New Year Holiday |
January 1 |
|
Australia Day |
January 27 |
|
Labour Day |
March 10 |
|
Good Friday |
April 18 |
|
Easter Monday |
April 21 |
|
Anzac Day |
April 25 |
|
King's Birthday |
June 9 |
|
Melbourne Cup Day |
November 4 |
|
Christmas Day |
December 25 |
|
Boxing Day |
December 26 |
|
New Year's Day |
January 1 |
Important Shipping Policies
Refused Shipments:
Customers who refuse shipments are responsible for the original shipping charges, duties, taxes, customs fees, and the cost of returning the package to Ridge.
Returned to Sender:
If your package is marked "Return to Sender" due to delivery issues, please contact our Customer Support Team for assistance.
Shipping Disclaimer:
Once an order has shipped, Ridge is not liable for damages or losses during transit. We recommend monitoring your tracking information and contacting the shipping carrier for updates or concerns.
Additional Information
Split Shipments:
Your order may ship in multiple packages depending on availability. If this happens, you’ll receive tracking details for each shipment.
Carrier Reliability:
Shipping services are subject to change due to weather, package volume, or other unforeseen carrier delays.
Shipping FAQ
Where will my order ship from?
Orders placed on our AU site ship from our facility in Somerton, Victoria, Australia.
Orders placed on our US site ship from either our New Jersey or Nevada facilities in the United States.
Will I be charged additional duties or taxes?
All orders placed on the AU site include duties and taxes in the checkout price, so no additional fees should be incurred during shipping.
Can I upgrade my shipping after my order has been placed?
No. We strive to process and ship all orders as quickly as possible. Once your order has been placed, we are unable to make changes to the selected shipping method.
Can my parcel be redirected to a different address?
Once your order has been shipped, we are unable to update the listed shipping address. If you need to make changes to your delivery, we recommend reaching out to the shipping carrier directly with your tracking number as a reference to explore possible solutions.
What if my shipping is delayed or my package is late?
While we strive to ensure timely delivery, there may be delays due to circumstances beyond our control, such as carrier disruptions, severe weather, natural disasters, or labor strikes.
We process and ship all orders within 1–2 business days and send a tracking confirmation email to the email address provided at checkout. However, once your package leaves our facility, we cannot control how it is handled or its transit path.
We appreciate your patience and ask that you allow up to 4 additional business days beyond your expected delivery date for your package to arrive. If it still hasn’t arrived by then, please contact us—we’re happy to assist and will work with our carriers to investigate.
Important: Claims regarding missed or incorrect deliveries must be submitted within 45 days of the order being placed. Please notify us of any issues as soon as possible to ensure a prompt resolution.
Do you offer express shipping?
At this time, we do not offer Express shipping.
My package says delivered, but I didn’t receive it. What should I do?
We kindly ask that you allow 3 additional business days after the 'delivered' scan, as the carrier may have scanned the package prematurely. If your package has still not arrived after this time, please reach out to us for assistance.
Additionally, we recommend checking around your property, as carriers sometimes leave packages in discreet locations to prevent them from being visible from the street. Please also check with neighbors or your Apartment Office Manager, as they may have accepted the delivery on your behalf.
If you have any additional questions about shipping or the status of your order, please don't hesitate to reach out to our Customer Success Team via our support widget.